S02E12: Post Merger Operational Scalability

In this episode, we welcome Paul Doherty back once again to discuss post merger operational scalability in language services organizations. Most mergers happen for the purpose of expanding sales and operational footprint and if not done right, the two merged organizations will experience chaos when combining the operations teams.

We cover the following topics in this episode, please see the time-code for easy access:

1. How to market yourself	02:25
2. Operational Scalability	07:14
3. Why do companies want to acquire another company	08:40
4. The mindset of the buyer	11:25
5. What is supposed to change and what should stay the same	15:58
6. Is there a template for scaling up an operation	18:58
7. The role of training in process improvement	31:25
8. How to maintain talent	32:24
9. The right time and the wrong time to publish a new organisation chart	35:03
10. How do you know you have reached the next level	38:15
11. The complexities and complications of implementing a change program	44:12
12. How to deal with growing pains	40:58
13. Why is it so hard to scale up a one million dollar revenue company	41:50
14. What is the role of management	43:06
15. The role of broker firms	44:20
16. Final words of wisdom	45:44

Paul is a seasoned industry veteran with multiple mergers, acquisitions and executive roles under his built, his advice and insights are applicable to every organization within this category.

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